Shipping Policy
Our Shipping Commitment
At Factory Minibikes, we work hard to process, package, and ship every order as quickly and accurately as possible.
Our goal is to ship all in-stock orders within 24 business hours. Please review the complete policy below for processing times, carrier selection, shipment protection, Free Shipping terms, and delivery responsibilities.
✔ Quick Summary
Before placing your order, please review these important shipping highlights:
· ✅ Our goal is to ship in-stock orders within 24 business hours.
· ✅ We do not ship on Saturdays, Sundays, or holidays.
· ✅ Product descriptions may include additional processing times or special-order lead times.
· ✅ Processing time is separate from carrier transit time.
· ✅ Delivery dates shown at checkout are estimates and are not guaranteed by Factory Minibikes.
· ✅ Signature confirmation may be required on orders valued at $400 or more.
· ✅ Orders may be divided into multiple shipments or shipped from different stocking locations.
· ✅ Hazardous and restricted products must ship using an eligible Ground service.
· ✅ Factory Minibikes selects the carrier and service used for Free Shipping orders.
· ✅ Free Shipping does not include additional insurance or declared-value coverage purchased by Factory Minibikes.
· ✅ Free Shipping packages receive only the standard protection automatically provided by the selected carrier and service, if any.
· ✅ Shipping damage, missing items, incorrect items, or delivery discrepancies must be reported within 3 days of delivery.
Order Processing Times
We strive to ship all in-stock and available orders within 24 business hours unless a different processing time is stated in the product description or elsewhere on this page.
This is our goal and cannot always be guaranteed.
Processing may occasionally take longer because of:
· High order volume.
· Inventory verification.
· Payment verification or fraud-prevention review.
· Special-order or supplier-direct products.
· Weather or carrier interruptions.
· Holidays or other circumstances outside our control.
Factory Minibikes does not ship on Saturdays, Sundays, or recognized holidays.
Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.
Our normal business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Mountain Time.
Product Availability & Special-Order Items
Please read each product description in full before placing your order.
Some special-order, backordered, custom, supplier-direct, or extended-lead-time products may display as “Available” or “In Stock” because they are available to order.
This does not always mean the product is physically stocked at our Colorado location and ready for immediate shipment.
Known processing times or estimated lead times will be included in the product description whenever possible.
Lead times are estimates and may change because of supplier availability, manufacturing delays, transportation interruptions, or other circumstances outside our control.
Orders containing both stocked and special-order products may be held until all products are available or divided into multiple shipments at our discretion.
Processing Time vs. Transit Time
Processing time and carrier transit time are separate.
Processing time is the amount of time required for Factory Minibikes to:
· Verify the order.
· Confirm inventory.
· Complete any necessary payment or security review.
· Pick and package the products.
· Release the shipment to the carrier.
Carrier transit time begins after the carrier physically accepts the shipment.
A shipping label may be created before the carrier receives or scans the package. Receiving a tracking number does not necessarily mean the carrier is already in possession of the shipment.
Estimated Delivery Dates
Transit times and estimated delivery dates shown during checkout are estimates supplied by the shipping carrier.
Factory Minibikes provides these estimates as a courtesy. They should be used for reference only.
Factory Minibikes does not guarantee that an order will arrive by the estimated delivery date.
Any delivery guarantee is based solely on the guarantee offered by the selected carrier and remains subject to that carrier’s terms, exclusions, suspensions, limitations, and claim procedures.
Delivery delays may occur because of:
· Severe weather.
· Natural disasters.
· Transportation interruptions.
· Peak-season shipping volume.
· Incorrect or incomplete addresses.
· Mechanical problems.
· Government actions.
· Customs processing.
· Other circumstances outside our control.
Factory Minibikes is not responsible for carrier delays after a shipment has been accepted by the carrier.
Carrier Selection
When a customer purchases a shipping method that identifies a specific carrier or service, Factory Minibikes will generally use the selected service.
A different service may be required when the shipment contains products that cannot legally or safely be shipped using the selected method or when we can improve on a delivery date for you.
When Free Shipping is selected, Factory Minibikes has the sole right to select the:
· Shipping carrier.
· Service level.
· Shipping route.
· Delivery method.
Free Shipping orders may be shipped using UPS, FedEx, USPS, or another carrier or shipping service that Factory Minibikes determines is appropriate and dependable for the shipment.
Customers cannot select or require a particular carrier or service when using Free Shipping.
Signature Requirements
Signature confirmation is required for:
· All shipments valued at $700 or more.
· Certain first-time customer orders.
· Orders requiring additional payment or delivery security.
· Any shipment Factory Minibikes determines should require a signature.
Any shipment may be sent with signature confirmation regardless of its value or shipping method.
When a signature is required, it should be shown in the tracking information supplied by the carrier.
Signature requirements cannot be removed after an order is placed.
NO EXCEPTIONS!
The customer is responsible for making sure an authorized person is available to receive and sign for the shipment.
Packages returned because no one was available to provide the required signature may be subject to return shipping, reshipping, and carrier fees.
Multiple Shipments
Factory Minibikes may divide an order into multiple shipments to:
· Speed up delivery.
· Ship products from different stocking locations.
· Separate stocked and special-order products.
· Accommodate oversized products.
· Comply with hazardous-material restrictions.
· Comply with carrier size, weight, or service restrictions.
Different portions of the same order may be shipped using different carriers or services.
Customers may receive more than one tracking number, and packages from the same order may arrive on different days.
Hazardous, Restricted & Ground-Only Products
Certain products must be shipped using an eligible Ground service because of carrier or government restrictions.
These products may include, but are not limited to:
· Oils and chemicals.
· Batteries.
· Aerosols.
· Pressurized products.
· Tires.
· Fuel-related products.
· Other regulated or hazardous materials.
These products cannot be shipped by air and may require additional processing time.
Selecting or paying for an expedited shipping service does not override hazardous-material or Ground-only restrictions.
Restricted products will still be shipped using an eligible Ground service.
When possible, unrestricted products in the same order may be shipped separately.
Paid Shipping Methods & Shipment Protection
Eligible paid shipping methods include additional shipment protection based on the merchandise value of the order unless otherwise stated during checkout or in the product description.
This protection may be provided through:
· Carrier-declared-value coverage.
· Third-party shipping insurance.
· Another shipment-protection service selected by Factory Minibikes.
All protection remains subject to the applicable carrier’s or protection provider’s:
· Terms and conditions.
· Coverage limits.
· Product exclusions.
· Packaging requirements.
· Documentation requirements.
· Inspection requirements.
· Claim filing deadlines.
· Final claim decision.
Carrier-declared value and carrier liability are not always the same as full-coverage insurance.
Factory Minibikes will provide available shipment information and reasonable assistance with an eligible claim.
Assisting with a claim does not constitute an admission of liability or guarantee that the carrier or protection provider will approve or pay the claim.
Risk of Loss & Carrier Responsibility
All orders are shipped under FOB origin terms and are considered shipment contracts unless otherwise required by applicable law.
Once an order has been properly packaged and physically accepted into the possession of the shipping carrier, the risk of loss, theft, or damage transfers to the customer.
Factory Minibikes is not responsible for carrier delays, loss, theft, damage, mis delivery, non-delivery, or other events occurring after the carrier accepts the shipment, except where responsibility cannot legally be excluded.
Factory Minibikes may provide tracking information and reasonable assistance with an eligible carrier or insurance claim.
However, all claims remain subject to the carrier’s or protection provider’s rules, requirements, investigation, and final decision.
Any reimbursement is limited to the amount approved and paid by the carrier or protection provider.
Factory Minibikes does not guarantee that a carrier or protection provider will approve or pay a claim.
Free Shipping
Free Shipping is available only on qualifying orders shipped within the contiguous United States.
Free Shipping is not available for:
· Alaska.
· Hawaii.
· U.S. territories.
· International destinations.
Additional product exclusions, destination restrictions, and minimum-order requirements may apply.
Free Shipping Carrier Selection
By selecting Free Shipping, the customer authorizes Factory Minibikes to select the carrier, service, route, and shipping method used for the order.
Factory Minibikes may use:
· UPS.
· FedEx.
· USPS.
· Another carrier or service that we determine is appropriate.
The customer does not have the option to select or require a particular carrier or service when using Free Shipping.
Factory Minibikes may divide the order into multiple shipments and may use different carriers for separate packages.
Free Shipping Does Not Include Additional Insurance
The Free Shipping option does not include additional shipping insurance, third-party shipment protection, or additional declared-value coverage purchased by Factory Minibikes.
Free Shipping packages receive only the standard liability, indemnity, or included protection automatically provided by the carrier and service selected by Factory Minibikes, if any.
Standard carrier protection varies depending on the carrier and service used.
It may provide:
· Coverage of up to $100.
· Coverage of less than $100.
· No recoverable coverage under certain circumstances.
Factory Minibikes does not guarantee that a Free Shipping package includes $100 of protection or any other specific amount of protection.
Carrier protection may be denied, excluded, or limited because of:
· The carrier or service selected.
· The type of product shipped.
· Carrier packaging requirements.
· Insufficient documentation.
· Excluded or restricted merchandise.
· Claim filing deadlines.
· Improper handling after delivery.
· The carrier’s investigation or final decision.
· Other carrier terms or exclusions.
If a Free Shipping package is lost or damaged, any potential reimbursement will be limited to the amount approved and paid by the carrier.
Factory Minibikes is not responsible for the difference between the value of the order and the amount, if any, approved and paid by the carrier.
Customers who want additional shipment protection based on the full merchandise value of their order must select an eligible paid shipping method instead of Free Shipping.
Free Shipping Customer Acknowledgment
By selecting Free Shipping during checkout, the customer acknowledges and agrees that:
· Factory Minibikes will select the carrier and shipping service.
· The customer cannot select or require a specific carrier or service.
· Factory Minibikes does not purchase additional insurance or declared-value coverage for the shipment.
· Carrier-provided protection may be limited, restricted, excluded, or unavailable.
· Standard carrier protection is not guaranteed to cover the full order value.
· Any reimbursement will be limited to the amount approved and paid by the carrier.
· Risk of loss transfers to the customer after the shipment is properly accepted by the carrier, except where prohibited by applicable law.
Physical Address Required for Free Shipping
Orders using Free Shipping must include a valid physical street address.
Free Shipping cannot be used when only a P.O. Box is supplied.
If only a P.O. Box is provided, the order will be placed on hold until a valid physical address is supplied.
NO EXCEPTIONS!
Oversized & Excluded Products
Oversized, overweight, hazardous, freight-only, and otherwise excluded products do not qualify for Free Shipping.
When an order contains both qualifying and nonqualifying products, shipping charges may be added for the excluded products only.
Product pages may contain additional shipping charges or restrictions that apply regardless of the order total.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify the following before placing your order:
· Customer or business name.
· Street address.
· Apartment, suite, building, or unit number.
· City.
· State.
· ZIP or postal code.
· Email address.
· Mobile phone number.
Contact Factory Minibikes immediately if an address correction is needed.
We cannot guarantee that an address can be changed after an order has been submitted, processed, or released for shipment.
Factory Minibikes is not responsible for orders lost, delayed, returned, or delivered incorrectly because the customer provided an incomplete or incorrect address.
Any carrier address-correction fees, return charges, or reshipping charges may be charged to the customer.
Address Changes & Package Rerouting
Requests to change an address or redirect a package after shipment are not guaranteed.
The carrier may:
· Refuse the requested change.
· Require identity verification.
· Charge an additional fee.
· Delay delivery.
· Redirect the package to a carrier facility.
The customer is responsible for fees associated with an address change, package intercept, delivery change, or rerouting request.
For fraud-prevention purposes, Factory Minibikes may refuse a request to redirect an order to an address different from the address originally approved for the transaction.
Refused & Undeliverable Packages
Packages returned to Factory Minibikes because of an incorrect or incomplete address, refused delivery, failed delivery attempts, unavailable signature, unpaid customs charges, or another customer-related delivery issue may be subject to:
· Original shipping charges.
· Return shipping charges.
· Reshipping charges.
· Carrier address-correction fees.
· Package-intercept fees.
· Restocking fees when applicable.
Original shipping charges are nonrefundable.
This also applies to orders that originally qualified for Free Shipping because shipping costs were still paid by Factory Minibikes.
The actual outbound shipping cost, return shipping cost, and other carrier fees paid by Factory Minibikes may be deducted from any eligible refund.
Any refund will be considered only after the package has been returned to and inspected by Factory Minibikes.
Tracking Information
Tracking information will be sent to the email address or mobile phone number provided with the order after the shipment has been processed.
Tracking information may take time to update after a shipping label is created.
A “Label Created” notification does not necessarily mean the carrier has physically received or scanned the package.
Customers are responsible for monitoring tracking information and making appropriate arrangements to receive the shipment.
Packages Marked Delivered
A carrier tracking scan showing “Delivered” is considered confirmation that the carrier completed delivery.
If a package is marked delivered but cannot be located, the customer should immediately:
· Check all doors, porches, garages, gates, mailboxes, and other delivery areas.
· Check with household members, employees, neighbors, property managers, and mailrooms.
· Review any available security-camera footage.
· Contact the carrier directly for delivery information.
· Report the issue to Factory Minibikes within 3 days of the delivery scan.
Factory Minibikes is not responsible for packages stolen, misplaced, lost, or damaged after confirmed delivery.
Shipping Damage
Inspect all packages and products immediately after delivery.
Visible damage, concealed damage, missing contents, or other shipping-related discrepancies must be reported to Factory Minibikes within 3 days of delivery.
Please keep:
· The product.
· The original shipping carton.
· All internal packaging.
· Shipping labels.
· Damaged components.
· All packing materials.
Clear photographs may be required showing:
· The complete outside of the package.
· All sides of the shipping carton.
· The shipping label.
· The internal packaging.
· The damaged product.
· Any damaged or missing components.
Do not discard the packaging, install the product, use the product, modify the product, repair the product, or dispose of damaged merchandise before receiving instructions from Factory Minibikes.
Failure to preserve the merchandise and packaging may prevent a carrier or insurance claim from being approved.
Missing, Incorrect or Incomplete Orders
Missing products, incorrect products, incomplete shipments, or quantity discrepancies must be reported within 3 days of delivery.
Please remember that orders may be divided into multiple shipments.
Review all tracking numbers and shipping notifications before reporting a product as missing.
Factory Minibikes may require photographs of the package, contents, packing materials, shipping label, and packing slip before reviewing the discrepancy.
If we made a mistake, we’ll make it right.
Lost or Delayed Shipments
A package is not automatically considered lost because it arrives after its estimated delivery date or tracking temporarily stops updating.
Carrier investigations and claims cannot always be opened until the carrier’s required waiting period has passed.
Factory Minibikes may assist with an eligible carrier inquiry or claim after the carrier allows one to be opened.
Replacement or reimbursement will not be issued while a carrier investigation is pending unless Factory Minibikes determines otherwise.
Any replacement or reimbursement remains subject to:
· The selected shipping method.
· Available carrier or insurance protection.
· Carrier approval.
· The terms of this Shipping Policy.
International Orders
International customers are responsible for all applicable:
· Import duties.
· Customs fees.
· Brokerage fees.
· Taxes.
· Tariffs.
· Government processing charges.
· Carrier collection fees.
· Other destination-country charges.
These charges are not included in the product price or shipping amount paid to Factory Minibikes.
Factory Minibikes does not determine, collect, or control international import charges and cannot provide an exact estimate.
Please contact your local customs authority before ordering to determine potential import costs and restrictions.
International customers are responsible for confirming that the products ordered can legally be imported into and used within the destination country.
Delays caused by customs inspections, government agencies, or local authorities are outside the control of Factory Minibikes.
Packages refused or abandoned because of customs charges, import restrictions, or customer inaction may be subject to return shipping costs, carrier fees, customs charges, and other deductions before any refund is considered.
Shipping Discrepancies
All shipping damage, missing-item, incorrect-item, incomplete-order, and delivered-but-not-received issues must be reported within 3 days of delivery.
NO EXCEPTIONS!
Reports received after the three-day period may not qualify for assistance, replacement, reimbursement, or a carrier claim.
Submitting a report does not guarantee reimbursement or replacement.
All claims remain subject to available protection, documentation, carrier requirements, inspection results, and final claim approval.
Questions Before Ordering
Please contact us before placing your order if you have questions regarding:
· Product availability.
· Processing or lead times.
· Carrier selection.
· Shipping restrictions.
· Free Shipping.
· Shipment protection.
· Signature requirements.
· International delivery.
· Oversized or hazardous products.
Email: info@factoryminibikes.com
Text/SMS: 909-559-0309
Factory Minibikes does not provide customer service through voice phone calls. All customer communication is handled through email or text message.
UPS Service Guarantee
UPS establishes and controls its own service guarantees, limitations, exclusions, and guarantee suspensions.
These terms may change without notice.
https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
Our Commitment to You
We know ordering powersports parts online requires trust.
Our team works hard to process orders quickly, package products carefully, provide accurate tracking information, and offer honest customer service.
If we make a mistake, we’ll fix it quickly and make it right.
Thank you for choosing Factory Minibikes.