As of late August 2020***MOST ORDERS ARE BACK TO SHIPPING THE SAME BUSINESS DAY!!!!***
**Please be aware that we are still experiencing an extremely high volume of orders. Please be patient as you can expect up to a 5 business day order processing time on some orders. Orders are processed in the order they are received. Expedited ship methods DO NOT mean expedited order processing.**
We strive to ship all in stock orders within 24 business hours unless otherwise noted in the product description or here on this page.
***Free Shipping: Orders placed with the Free Shipping option must provide a physical address. If only a PO Box is supplied the order will be put on hold until a valid address can be provided*** NO EXCEPTIONS!!!!
NEW SHIPPING UPDATES DUE TO COVID-19
During this Covid-19 pandemic please be aware that shipping carrier transit times are much slower than normal, so please plan accordingly. I DO NOT recommend expedited shipping options right now unless you are ok with the possibility of them not showing up as expected. There will be NO refunds issued for shipments that don't meet the expected ship times for that service.
UPS Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
As the effects of Covid-19 impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Elka Suspension Shock Orders:
April 6th, 2020
Dear customers, suppliers and collaborators,
Please note that during the present situation caused by the coronavirus pandemic, we are forced to comply with government instructions and temporarily shut down our production until May 11th.
Our Sales and Customer Service departments will continue to operate remotely under normal business hours to answer your phone calls, emails and process orders. The waiting time, response delay and call returns might take longer than usual. We apologize for the inconvenience caused by this temporary situation.
We encourage each of you to conform to the measures prescribed by your local authorities and adopt a responsible behavior to help reduce the effects of this global crisis. Your contribution will help a quicker return to normality.
We continue to monitor closely the evolution of the situation and we are ready to take further actions accordingly.
The Elka Suspension Management
Additional Elka info
Please note that during the present situation caused by the coronavirus pandemic, we are forced to comply to government instructions and temporarily shut down our production until May 11th. This is causing some backlog on orders and new orders are expected to ship in July. Our Sales and Customer Service departments remains open during that period. The waiting time, response delay and call returns might take longer than usual. We apologize for the inconvenience caused by this temporary situation. Thank you for your comprehension.