Return & Refund Policy
90-Day Return Guarantee
At Factory Minibikes, we’re proud to offer one of the best return policies in the industry.
Our goal is simple: make returns easy while ensuring returned merchandise can still be sold as new. If we made a mistake, we’ll make it right.
✔ Quick Summary
Before returning an item, please review these important highlights:
· ✅ 90-Day Return Window from the date your order is delivered.
· ✅ Items must be brand new, unused, and uninstalled.
· ✅ Original manufacturer packaging is required.
· ✅ Do not place shipping labels, tape, or writing directly on the manufacturer’s packaging. Always ship it inside another box or envelope.
· ✅ Customer is responsible for return shipping unless the return is due to our error.
· ✅ Original shipping charges are non-refundable, including orders that qualified for Free Shipping.
· ✅ Refunds to the original payment method are subject to a 5% payment processing fee.
· ✅ Request store credit instead and we’ll waive the 5% processing fee.
· ✅ Returns are typically processed within 5 business days after inspection.
· ✅ Shipping damage, missing items, or incorrect shipments must be reported within 3 days of delivery.
· ✅ If we made a mistake, we’ll make it right.
Return Eligibility
To qualify for a refund, your return must meet all of the following requirements:
· Returned within 90 days of delivery.
· Item must be brand new, unused, and uninstalled.
· Item must be in the same condition in which it was received.
· Include all original packaging, hardware, instructions, decals, and accessories.
· Include a copy of your order confirmation or proof of purchase inside the package.
The manufacturer’s retail packaging is considered part of the product and must be returned in new condition.
Please do not place shipping labels, tape, or writing directly on the manufacturer’s packaging. Returns should always be shipped inside another shipping box or envelope.
Items showing signs of installation, fuel, oil, grease, dirt, scratches, wear, damage, missing components, or damaged packaging may be refused or subject to a restocking fee of up to 30%, depending on the condition of the returned merchandise.
Returns shipped after the 90-day return period may be refused and returned at the customer’s expense.
Ordered the Wrong Part?
No problem.
As long as the item meets all of the return requirements above and is not listed as non-returnable, you may return it within 90 days.
Please note that return shipping, original shipping charges, and any applicable processing fees remain the customer’s responsibility unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned unless they were received incorrectly or damaged:
· Carburetor Jets
· Electrical Components
· Downloadable Products
· Gift Cards
Certain additional products may also be identified as non-returnable within their product descriptions.
Refunds & Processing Fees
Returns are inspected after they arrive at our facility.
Most returns are processed within 5 business days of being received.
Refunds are issued back to your original payment method whenever possible.
A confirmation email will be sent once your refund has been processed.
Please allow additional time for your bank or credit card company to post the refund to your account.
Why is there a 5% processing fee?
When an order is placed, payment processors such as credit card companies and PayPal charge us a non-refundable processing fee.
If an order is later refunded, those fees are not returned to us.
Because of this:
· Refunds to the original payment method are subject to a 5% payment processing fee.
· If you’d like to avoid this fee, simply request store credit when returning your item.
· Once a refund or store credit has been processed, it cannot be changed.
If the return is due to our mistake, no processing fee will be charged.
Shipping Charges
Unless the return is due to our error:
· Original shipping charges are non-refundable.
· This also applies to orders that qualified for Free Shipping, since shipping costs were still paid by Factory Minibikes.
· Customers are responsible for return shipping.
Need a return shipping label?
Just let us know and we’ll be happy to provide one. The cost of the label will simply be deducted from your refund.
Returning Your Order
Please include the following inside your return package:
· A copy of your order confirmation or proof of purchase.
· A brief note explaining the reason for the return.
Return Address
Factory Minibikes
6785 Arrowhead Circle
Elizabeth, CO 80107
United States
Customers are responsible for packaging returned merchandise properly.
We strongly recommend using a shipping service that provides tracking and insurance.
Factory Minibikes is not responsible for returns that are lost or damaged while being shipped back to us.
Shipping Damage, Missing Items & Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please notify us within 3 days of delivery.
To help us resolve the issue as quickly as possible, please include:
· Photos of the product.
· Photos of the shipping box.
· Photos of the shipping label.
· Photos of any damaged packaging.
Claims reported after 3 days may not qualify for replacement or reimbursement.
Cancelled Orders
Please review your order carefully before submitting it.
If you need to cancel an order before it ships, we will gladly do so whenever possible.
Please note that canceled orders are subject to the same 5% payment processing fee, since those fees are not refunded to us by the payment processor.
If the cancellation is due to our error, no fee will apply.
Exchanges
We do not process traditional exchanges.
The fastest way to receive the correct item is to return the eligible item and place a new order for the replacement item.
Our Commitment to You
We know buying powersports parts online requires trust.
Our team works hard to ship every order accurately, package it carefully, and provide honest customer service. If we make a mistake, we’ll fix it quickly and make it right.
Thank you for choosing Factory Minibikes.