We are open Mon-Fri 9am-5pm

FREE SHIPPING to the lower 48 US states on orders $30 and over!! (**Heavy/Oversized items excluded)

Return/Refund Policy

All returns/cancellations are subject to a 5% fee imposed by PayPal and CC merchants. This does not apply when an error is made on our end. We eat the fee in that case.

Cancelled Orders:

We want all customers to be happy with their purchases but in the event of a canceled order, we cannot recoup the fees charged to us by the credit card companies. When an order is placed, the credit card company takes a percentage of the sale. This is money that DOES NOT go to us and we do not get this charge given back to us when we refund an order. Please make note of this BEFORE you order. 

Our return policy is good for 30 days from date of delivery to you.

Several types of goods are exempt from being returned. These items should have this noted in their descriptions.

Additional non-returnable items that may not be noted in the descriptions: 
- Carb Jets
- Electrical Items
- Downloadable products
- Gift Cards

To complete your return, we require a receipt or proof of purchase to be included inside your return. Simply print off your order confirmation and include that inside your return. Please do not send your purchase back to the manufacturer unless instructed to do so.

These are the guidelines to qualify for return:
- Any item in its original unopened condition as it was received. This means product and the product packaging. (up to 30% restocking fee or a rejection of the return if this is not met)
- Returns must be shipped out within 30 days of receipt. Any item that is returned more than 30 days after delivery will be subject to rejection and shipped back at your expense.
- Unless there was an error on our part, your refund will be less the shipping costs that we originally paid to ship your order. This applies even if you have chosen free shipping on your order. Bottom line is that the shipping carriers will not refund those costs so they are deducted from your refund. If it was our error then we cover all shipping costs.

Shipping Your Return 
To return your product, you should make sure you have done the following.

  • Include a copy of your original order confirmation inside the shipment.
  • Note the reason for return. If you have already discussed this with us please be sure to print that email and include it in the return.
  • Mail to: Factory Minibikes, 8286 Yearling Way, Riverside CA 92509, United States
  • You are responsible for properly packaging your return. We suggest that shipments are insured to protect you if anything goes wrong during shipping. We are not responsible for any damage or missing shipments.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Shipping Discrepancies
All issues MUST be reported within 3 days of delivery to you. NO EXCEPTIONS!

Refund Processing
Once your return is received it must be inspected before your refund will be processed. Refunds will be applied to your original method of payment. An email will be sent to confirm the refund has been issued. ALL return inspections should take less than 5 business days to process from the date they are received back here. Please be patient during this time.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your bank/credit card company, it may take up to 72hrs before your refund is officially posted to your account.

All exchanges are handled as a return. You can simply place a new order for the item you need.